Returns & Replacements
Understanding our policy for custom-made neon signs
No Returns on Custom Orders
Since every neon sign we create is custom-made specifically for you based on your text, font, color, and size preferences, we are unable to accept returns for change of mind. Each piece is uniquely crafted and cannot be resold.
What We Do Cover
Damaged Items
If your sign arrives damaged during shipping, we will replace it free of charge.
Manufacturing Defects
Any defects in workmanship or materials are covered under our 2-year warranty.
Incorrect Orders
If we made an error in your order (wrong text, color, etc.), we will remake it correctly.
What We Do NOT Cover
Change of Mind
We cannot accept returns because you changed your mind about the design, color, or size.
Customer-Caused Damage
Damage caused by improper installation, misuse, or accidents after delivery.
Late Claims
Damage claims submitted more than 24 hours after delivery.
How to Report Damaged Items
Within 24 Hours
Report damage within 24 hours of receiving your delivery
Take Photos
Document the damage with clear photos of the sign and packaging
Email Us
Send photos and order details to our support email
Need to Report Damage?
Contact us immediately with photos and your order number
support@neonglowinglights.com