Privacy Policy

1. Introduction

Welcome to Neon Glowing Lights, operated in joint venture with INFINITE BOOSTS LLC (USA), founded by Rishabh Gupta (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neonglowinglights.com and make purchases from us.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through Razorpay)
• Order Information: Products purchased, custom design specifications, order history
• Communication Data: Emails, customer support inquiries, feedback
• Account Information: Username, password (encrypted), preferences

3. Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Communicate with you about products, services, and promotions
• Provide customer support
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

5. Payment Processing

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment processor. We do not store your complete credit card information on our servers. Razorpay's privacy policy governs the collection and use of your payment information. For more information, please visit Razorpay's privacy policy at razorpay.com/privacy.

6. Information Sharing

We may share your information with:

• Service Providers: Shipping carriers, payment processors, email service providers
• Business Partners: Marketing partners (with your consent)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including SSL encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability
• Withdraw consent

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (“Right to be Forgotten”)
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

Legal basis for processing: Contract performance, legitimate interests, consent, and legal obligations.

13. CCPA Compliance (California Users)

California residents have the following rights under CCPA:

• Right to Know: Request information about data collected, used, and shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights

To exercise these rights, contact us at support@neonglowinglights.com. We will respond within 45 days.

14. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your orders and provide customer support
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Provide warranty service (2 years after purchase)

You may request deletion of your data at any time, subject to legal retention requirements.

15. Third-Party Services

We use the following third-party services that may process your data:

• Razorpay: Payment processing (PCI-DSS compliant)
• Shipping Partners: DHL, FedEx, UPS for global delivery
• Google Analytics: Website analytics
• Vercel: Website hosting
• Supabase: Secure database storage

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: