Question 1

How long does shipping take?

Accepted Answer

We offer global shipping with the following timeline: Order confirmation within 24 hours, 2-5 days for crafting your custom sign, and 2-7 days for delivery worldwide. Total delivery time is approximately 5-12 business days.

Question 2

Is shipping free?

Accepted Answer

Yes! We offer FREE worldwide shipping on all orders. No hidden costs, no minimum order value required.

Question 3

Do you ship internationally?

Accepted Answer

Absolutely! We ship to over 100+ countries worldwide. Whether you are in the USA, UK, Europe, Australia, or anywhere else, we have got you covered with free global shipping.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real-time on our website or the carrier website.

Question 5

How do I customize my neon sign?

Accepted Answer

Use our Custom Builder tool on the website. Enter your text, choose from 15+ fonts, 20+ colors, select your size, and see a live preview before ordering. It is that simple!

Question 6

What sizes are available?

Accepted Answer

We offer sizes ranging from small (30cm) to extra-large (200cm+). Custom sizes are also available upon request. The price adjusts based on the size you choose.

Question 7

How long do LED neon signs last?

Accepted Answer

Our LED neon signs are built to last 50,000+ hours of use. That is over 5 years of continuous operation! They are energy-efficient and designed for long-term durability.

Question 8

Are your signs safe to use indoors?

Accepted Answer

Yes! Our LED neon signs run on low voltage (12V), produce minimal heat, and are completely safe for indoor use in bedrooms, living rooms, businesses, and events.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods through Stripe.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely! We use industry-standard SSL encryption and process all payments through Stripe, ensuring your financial information is completely secure.

Question 11

Do you offer payment plans?

Accepted Answer

Yes! For orders over a certain amount, we offer flexible payment options through Klarna and Afterpay. Pay in installments with 0% interest.

Question 12

What is your return policy?

Accepted Answer

Since all our signs are custom-made specifically for you, we do not accept returns for change of mind. However, if your sign arrives damaged, we will replace it free of charge. You must raise a return request via email within 24 hours of delivery.

Question 13

What warranty do you offer?

Accepted Answer

All our neon signs come with a 2-year warranty covering manufacturing defects and electrical issues. The warranty does not cover physical damage from mishandling or accidents.

Question 14

What if my sign arrives damaged?

Accepted Answer

Contact us immediately at support@neonglowinglights.com within 24 hours of delivery with photos of the damage. We will arrange a free replacement as quickly as possible.

Question 15

How do I install my neon sign?

Accepted Answer

Each sign comes with a mounting kit including screws, wall plugs, and clear instructions. Most signs can be hung using the pre-drilled holes or mounting pins. For larger signs, we recommend professional installation.

Question 16

How do I clean my neon sign?

Accepted Answer

Simply dust with a soft, dry cloth. Do not use water or cleaning solutions directly on the sign. Ensure the sign is unplugged before cleaning.

Question 17

Can I use my sign outdoors?

Accepted Answer

Our standard signs are designed for indoor use. For outdoor installations, please contact us for weatherproof options with IP65 rating.

Frequently Asked Questions

Orders & Shipping

Products & Customization

Payment & Pricing

Returns & Warranty

Installation & Care

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